At umbracanada Store, customer satisfaction is important. If you are not fully satisfied with your purchase, please read our return and refund guidelines below.
Return Period
Returns must be initiated within 30 days from your order date. Beyond this period, returns may not be accepted.
Return Shipping
Customers are responsible for covering return shipping costs. Please ensure items are returned in their original condition.
Return Process
- Submit a return request by contacting customer service.
- Ship the item back to 37 Carisbrooke Ct, Brampton, ON, L6S 3K1, Canada.
- Once received and inspected, refunds will be processed within 7 business days.
Non-Refundable Items and Fees
Shipping fees, oversize surcharges, and final sale items are not refundable. If a free promotional gift was included with your order, it must also be returned to receive a refund.
Damaged or Defective Items
If your purchase arrives damaged or faulty, please contact us immediately so we can assist with replacement or credit.
Order Cancellations
Orders cannot be cancelled once confirmed. To return unwanted items, please follow the return process above.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 37 Carisbrooke Ct, Brampton, ON, L6S 3K1, Canada.